RapidHVACParts.com Return Policy
We offer 100% Free Returns when a mistake is made by us "Rapid HVAC Parts" or by the factories(s) we represent.
To receive a return credit, the item must be in new and unused condition. Returns due to customer remorse (no longer wanting the item) must be requested within 30 days of the date your order was placed on our website.
Once an item has been been installed or used, the item must be deemed "defective" to qualify for an exchange. Typically for defective items, we may ship out the replacement part free of charge and we can typically provide a prepaid shipping label to send back the defective part. Some brands will require you purchase the new (replacement) item and send back the first item for inspection. They would credit your second order once the first item is received and inspected. Some of our brands will require a licensed professional (in your state) condemn a part prior to claiming a product is defective.
We sell HVAC Parts that are intended to be installed by licensed HVAC Professionals.
The factory may also require you call them prior to authorizing a return through us to discuss tech support and diagnostic solutions. They may give you a case # which we can then use to request the return on your behalf. If this is needed, we will let you know when you reach out to us to request your return.
Returns that are the result of a mistake on our end OR the factories’ end often qualify for free return shipping.
If you ordered the wrong item or no longer want the item, you will be responsible for the return shipping cost to a location in the united states we will provide at the time of return. Some returns will be sent directly back to the factory and some will return to our warehouse(s).Non-Returnable Items
Some of our items are what may be considered special order and will be Non-Returnable. Typically, these items are not eligible for a return. Once the order is placed, we may not be able to cancel an order as our process is automated. If you want to confirm if an item is non-returnable, please reach out BEFORE placing your order. Even though an item is "in stock", it may not qualify for return due to the factories own policies which we cannot control.
Each manufacturer has a different restock/return policy. Some manufacturers will waive all restock fees. Other Manufacturers have restock fees as high as 50%. Our goal is to protect you, so please reach out to us and we will work with the manufacturer if a return authorization is needed. Moral of the story, we would much prefer you wait to order something until you know it is needed rather than ordering something you may not need and hoping that a restock fee may not apply. If you have any questions about whether a product we have listed will work for you, please reach out to us by phone, email or chat and we can help confirm. Please reach out if you have specific concerns before placing your order. Once the order is placed, our options become very limited.Received Defective/Defective Products
We must be notified of any defective or damaged product within 7 calendar days of receipt (this will be based on the date tracking shows your item was delivered. Do not attempt to install a defective product, keep it in "new/unused" condition and please call or email us to go over next steps. We have experience in these situations and reaching out to us prior to attempting to use the part is the safest course of action.Freight Packages — Please Inspect!
Please inspect all packages, especially anything arriving via LTL freight, carefully before signing for them. If a package looks damaged in any way as a result of the shipping process, please do not sign for it and tell the shipper you refuse. Once you have refused delivery, contact our customer service immediately with a description of the damage so we can help. It is your right as a customer to a few minutes of the freight carriers’ time in order to fully inspect any packages. In the event that you notice concealed damages after the driver has left, you must notify us within 3 day of receipt.Replacing Items Under Manufacturer Warranty
We honor all manufacturer warranties that are applicable with any part sold from our website. Each manufacturer has a different warranty process but we are experienced in dealing with warranties and will make sure you are taken care of.Cancellations
99% of orders are processed within 15 minutes of the order being placed. Our system is automated and connected to the factories we work with. Therefore most orders cannot be cancelled once the order has been placed unless you catch it immediately. If you need to cancel an order, please email or call us immediately and we will quickly review the situation. Until you have been emailed confirmation from us that your order has been cancelled, you should still expect the product to arrive.
If you are unable to cancel your order, you may be able to return the item. You will be responsible for all return costs including restocking fees and freight if the item is shipped to you.
To receive a return credit for an item that is not defective, the item must be in new and unused condition. This may include (depending on the product) that the item appears free of any attempts at installation such as tool marks, indentations or otherwise signs of improper handling. The item must remain in its original packaging including any cardboard or plastic packing with any stickers or labels. The item should remain in the exact shape as it was sent to you. This is so it can be returned to a shelf on the warehouse and sold to the next customer without any modifications or cleaning/improvements needed. We do not want anyone to receive a defective product or a product showing signs of use. Any writing (such as sharpie or pen) on the parts or packaging may reduce the return value as not all parts can be sold as new/unused if the packaging shows signs of prior use. We understand some policies seem odd or strict but this is because we are dealing with commercial and industrial grade products traditionally sold B2B so both parties are held accountable.
All Customers seeking returns (not including carrier/freight damage) shall:
Email Parts@Rapidhvacparts.com with:
In this email please include:
1. RapidHVACParts Order # (Starts with an 8)
2. Part #'s you would like to return along with the return reason
3. Clear Pictures of the Parts showing they are new/unused
Once we receive this information, our team will provide you with the applicable restocking fees and return information.
International Customers Note:
Orders Shipped outside of the United States May Not Include All Applicable Taxes, Duties, Fees, Etc. You may be responsible for taxes/duties/fees at time of delivery. Every country and territory has its own laws and we do not have the ability to track all fees/taxes that may be applied to your order.
Items sent to a freight forwarding service may surrender all return protections as some of our factories will not be held liable for another entity or individual handling their items.