I placed an order after paying a higher price because the website advertised same-day shipping. The order did not ship as promised, and the first tracking number was not provided until three business days later, only after repeated follow-ups. I was then told the shipment had been returned due to damage, despite never receiving any prior tracking or notification. Communication was slow and inconsistent, and I waited hours for a simple yes/no answer regarding overnight shipping. This caused delays on an active NYC job site. Very disappointing experience for a time-sensitive HVAC order.