Privacy Policy

Effective Date: 06/05/2023

This Privacy Policy describes how RapidHVACParts (“we,” “us,” “our,” “the Company”, or “the Site”)  collects, uses, and discloses your Personal Information.  This Privacy Policy applies to information we collect:

  • When you visit or make a purchase from www.rapidhvacparts.com (the “Site”).
  • In email, text, and other electronic messages between you and us.
  • When you interact with our advertising on third-party websites and services, if those applications or advertising including links to this Privacy Policy.
  • In messages and information you provide to us offline or in another format.

This Privacy Policy does not apply to information collected:

  • By our affiliates and subsidiaries, including on any other website operated by us or any third party.
  • By any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Site.
  • About or from job applicants, employees, or independent contractors located in California.

By using this Site you agree to the collection and use of Personal Information in accordance with this Privacy Policy.  If you do not agree with the terms of this Privacy Policy, you should not use this Site.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, password, and phone number.
  • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.

Customer support information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, password, and phone number.
  • Purpose of collection: to provide customer support.
  • Source of collection: collected from you.

CATEGORIES OF PERSONAL INFORMATION COLLECTED IN THE PAST 12 MONTHS

The tables below show the categories of Personal Information and Sensitive Personal Information that RapidHVACParts has collected in the last 12 months.  Please note that while examples are listed for each category, RapidHVACParts does not necessarily collect each of those examples listed.

Personal Information Category Examples Collected Retention Period
A. Identifiers Real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers. Yes Up to 10 years or account deletion
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Some personal information in this category may overlap with other categories.		 Yes Up to 10 years or account deletion
C. Protected classification characteristics under California or federal law Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). No N/A
D. Commercial information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Yes Up to 10 years or account deletion
E. Biometric Information Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. No N/A
F. Internet or other similar network activity Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement Yes Up to 3 years
G. Geolocation data Physical location or movements. No N/A
H. Sensory data Audio, electronic, visual, thermal, olfactory, or similar information. No N/A
I. Professional or employment-related information Current or past job history or performance evaluations. No N/A
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)) Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. No N/A
K. Inferences drawn from other personal information A profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. No N/A

 

In the course of providing our goods or services to you, RapidHVACParts may collect certain Sensitive Personal Information about you.  In the last 12 months RapidHVACParts has collected the following categories of Sensitive Personal Information:

Sensitive Personal Information Category

Collected

Retention Period

Government identifiers (social security, driver’s license, state identification card, or passport number)

No

N/A

Complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password)

Yes

Up to 10 years or account deletion

Precise geolocation

No

N/A

Racial or ethnic origin

No

N/A

Religious or philosophical beliefs

No

N/A

Union membership

No

N/A

Genetic data

No

N/A

Mail, email, or text messages contents not directed to us

No

N/A

Unique identifying biometric information

No

N/A

Health, sex life, or sexual orientation information

No

N/A

 

We will not retain your Personal Information or Sensitive Personal Information for longer than is reasonably necessary for each disclosed collection and use purpose.

COOKIES

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

Name

Function

_ab

Used in connection with access to admin.

_secure_session_id

Used in connection with navigation through a storefront.

cart

Used in connection with shopping cart.

cart_sig

Used in connection with checkout.

cart_ts

Used in connection with checkout.

checkout_token

Used in connection with checkout.

secret

Used in connection with checkout.

secure_customer_sig

Used in connection with customer login.

storefront_digest

Used in connection with customer login.

_shopify_u

Used to facilitate updating customer account information.

 

REPORTING AND ANALYTICS

Name

Function

_tracking_consent

Tracking preferences.

_landing_page

Track landing pages

_orig_referrer

Track landing pages

_s

Shopify analytics.

_shopify_s

Shopify analytics.

_shopify_sa_p

Shopify analytics relating to marketing & referrals.

_shopify_sa_t

Shopify analytics relating to marketing & referrals.

_shopify_y

Shopify analytics.

_y

Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section below.

USE OF PERSONAL INFORMATION

We use the Personal Information (and Sensitive Personal Information) that we collect for various purposes, including:

  • To present our Site and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Site or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Site.
  • To provide customer support.
  • To gather and analyze information so that we can improve our Site.
  • To monitor the usage of our Site.
  • To detect, prevent, and address technical issues.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

SHARING AND DISCLOSURE OF PERSONAL INFORMATION

Service Providers

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

These third parties have access to your Personal Information only to perform these tasks on our behalf and are contractually bound to not use or disclose it for any other purpose.

Legal Requirements

We may disclose your Personal Information in the good faith belief that such action is necessary:

  • To comply with a legal obligation.
  • To protect and defend the rights or property of RapidHVACParts or our subsidiaries and affiliates.
  • To prevent or investigate possible wrongdoing in connection with Site.
  • To protect the personal safety of Site users or the public.
  • To protect against legal liability.

Change of Ownership

We may disclose your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RapidHVACParts' assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by RapidHVACParts about our Site users is among the assets transferred.

Categories of Personal Information Shared in the Last 12 Months

We may share your Personal Information or Sensitive Personal Information by disclosing it to a third party for a business purpose.  In some circumstances we may “sell” your Personal Information as that term is defined under the California Consumer Privacy Act or the California Privacy Rights Act.  In the preceding 12 months we have disclosed or sold the following categories of Personal Information to the categories of third parties indicated in the chart below:

Personal Information Category

Categories of Third-Party Recipients

Business Purpose Disclosures

Sales

Identifiers

Service Providers, Data Analytics Providers, Subsidiaries, Affiliates

Data Analytics Providers

Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Service Providers, Subsidiaries, Affiliates

None

Commercial information

Service Providers, Subsidiaries, Affiliates

None

Internet or other similar network activity

Service Providers, Data Analytics Providers, Subsidiaries, Affiliates

Data Analytics Providers

 

Sensitive Personal Information Category

Categories of Third-Party Recipients

Business Purpose Disclosures

Sales

Complete account access credentials (usernames, account numbers, or card numbers combined with required access/security code or password)

Service Providers

None

 

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

YOUR RIGHTS AND CHOICES

The California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively “California privacy law”), provides California residents with specific rights regarding their Personal Information.  This section describes your rights under California privacy law and explains how to exercise those rights.

The Right to Know and Data Portability

You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months (the "right to know"). Once we receive your request and confirm your identity, we will disclose to you:

  • The categories of Personal Information we collected about you.
  • The categories of sources for the Personal Information we collected about you.
  • Our business or commercial purpose for collecting or selling that Personal Information.
  • The categories of third parties with whom we share that Personal Information.
  • If we sold or disclosed your Personal Information for a business purpose, two separate lists disclosing:
    • sales, identifying the Personal Information categories that each category of recipient purchased; and
    • disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
  • The specific pieces of Personal Information we collected about you (also called a data portability request).

The Right to Delete

You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions (the "right to delete"). Once we receive your request and confirm your identity, we will review your request to see if an exception allowing us to retain the information applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

  1. Complete the transaction for which we collected the Personal Information, provide a service that you requested, take actions reasonably anticipated within the context of our ongoing relationship with you, or otherwise perform our contract with you.
  2. Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  3. Debug products to identify and repair errors that impair existing intended functionality.
  4. Exercise free speech, ensure the right of another individual to exercise their free speech rights, or exercise another right provided for by law.
  5. Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  6. Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  7. Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
  8. Comply with a legal obligation.
  9. Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

We will delete Personal Information not subject to one of these exceptions from our records and will direct our service providers to take similar action.

Right to Correct Inaccurate Information

You have the right to correct any inaccurate Personal Information about you that we have in our possession (the “right to correct”).  Once we receive your request and confirm your identity, we will disclose to you the specific pieces of Personal Information that we have collected about you.  You will then have the opportunity to direct us to correct the pieces of information which you believe are inaccurate.

We may deny your request to correct if we believe the updated information is incorrect or is being used for any fraudulent or deceptive purpose.

Right to Restrict Sensitive Personal Information Processing

You have the right to restrict our processing of your Sensitive Personal Information (the “right to restrict”).  Once we receive your request and verify your identity, we will cease the processing of your Sensitive Personal Information for the purpose of inferring characteristics about you.  Please note that we may continue to process your Sensitive Personal Information for other purposes consistent with this Privacy Policy.

Right to Opt Out of the Sale of Personal Information

If you are age 16 or older, you have the right to direct us to not sell your Personal Information at any time (the "right to opt-out").  We do not sell the Personal Information of consumers we actually know are less than 16 years old.  Consumers who opt-in to personal information sales may opt-out of future sales at any time.  Once you may an opt-out request, we will wait at least 12 months before asking your to reauthorize Personal Information sales.  However, you may change your mind at any time.  You do not need to create an account with us to exercise your opt-out rights.  We will only use Personal Information provided in an opt-out request to review and comply with the request.

Right to Opt Out of the Sharing of Personal Information for Cross-Contextual Behavioral Advertising

You have the right to opt out of the sharing of your Personal Information with third parties for cross-contextual behavioral advertising.  Please note that we do not share, sell, or disclose your Personal Information with third parties for cross-contextual behavioral advertising purposes.

Right to Be Free from Discrimination

We will not discriminate against you for exercising and of your rights under California privacy law.  Unless permitted by California privacy law, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

However, we may offer you certain financial incentives permitted by California privacy law that can result in different prices, rates, or quality levels. Any legally permitted financial incentive we offer will reasonably relate to your Personal Information’s value and will contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.

 

EXERCISING YOUR RIGHTS

To exercise your rights, please submit a request by either:

Only you or someone legally authorized to act on your behalf may make a request related to your Personal Information.  You may also make a request on behalf of your child.  You may only submit a request twice within a 12-month period.

Your request must:

  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include:
    • Providing at least three (3) pieces of information that match the information we have about you.
    • Providing a signed declaration, under penalty of perjury, that you are the individual about whom you have submitted the request, or that you are legally authorized to submit the request on the individual’s behalf.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm that the Personal Information relates to you.

You do not need to create an account with us to submit a request. However, we do consider requests made through your password-protected account sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use personal information provided in the request to verify the requestor's identity or authority to make it.

You may appeal a decision concerning your privacy rights by emailing us at parts@rapidhvacparts.com or writing to us at 1050 Airport Rd, Unit 1248, West Chester, PA 19380.

Response Timing and Format

We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation within the 10-day timeframe, please contact us at parts@rapidhvacparts.com or 610-860-5220.

We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

 

“DO NOT TRACK” AND OPT-OUT PREFERENCE SIGNALS

You may be able to configure your device or browser to automatically communicate your preference to opt out of the sale and disclosure of your personal information.  We will recognize signals communicated to us that are in a commonly used and recognized format, and we will apply your preferences when we recognize your browser or device.  We will also apply your preferences to your user account when we receive your opt-out preference signal while you are logged in, if applicable.  If you have an account with us, you may change your preferences at any time.

DATA SECURITY

We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our Site. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.

CHILDREN UNDER THE AGE OF 16

Our Site is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Site. We do not knowingly collect Personal Information from children under 16. If you are under 16, do not use or provide any information on this Site or through any of its features, register on the Site, make any purchases through the Site, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screenname or username you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at parts@rapidhvacparts.com or 610-860-5220.

 

CHANGES

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at parts@rapidhvacparts.com or by mail using the details provided below:

Rapid HVAC Parts, 1050 Airport Road, Unit 1248, West Chester PA 19380, United States