FAQs
What are your shipping policies?
We offer FREE SHIPPING on every part on our site to the Contiguous United States. If you need expedited shipping, please call 610-860-5220 or email us at Parts@rapidhvacparts.com for an expedited quote.
What speed do you ship products?
Click here to see our full Shipping Speed Policy
Most customers report receiving our items in 1-2 days after they order so if you order on a Monday, you will likely receive the items by Wednesday. Our carriers do not deliver on weekends so when we say 1-2 days (we mean Monday-Friday)
If my item is in stock, when will it ship?
95% of Items Ordered Before 1pm Ship Same Day. We want you to be happy and we know that customers are happy when their part ships the same day that order is placed so that's our goal.
There are exceptions to this such as larger or oversized items that require LTL Freight and we do not guarantee any order will ship the same day the order is placed unless prior authorization was provided by our customer service team.
There are also items that ship direct from certain manufacturers that require more than 1 day for the order to be processed. We can speed up the shipping method once that item ships but we cannot always speed up the order fulfillment process if we are not the ones shipping the item.
Need Your Part Really Fast?
If something is critically urgent and needs to arrive by the next business day, please email us before placing your order with the below information so we can help.
Email us by with the following information
- Part # and Quantities you require
- Shipping Address
- Shipping speed you require
Where does my order ship from?
We utilize 7 warehouses, all located in the US. We have our main office location in West Chester Pennsylvania and we have fulfillment centers in California, Colorado, Texas, Georgia, Florida, and New Hampshire and soon to be added North Carolina. We do offer local pickup for many locally stocked items from our location on airport road in West Chester Pennsylvania. Most of the items stocked elsewhere at fulfillment centers are typically shipped to you but local pickup at other warehouses may be arranged if possible.
What if I am Tax Exempt?
If you have a valid government issued Tax Exempt form or Resale Certificate, we can add your tax exempt form to your account to make sure you’re not charged Sales Tax. Please email us your certificate to Parts@rapidhvacparts.com and we'll make your account tax exempt. Do not place an order prior to submitting your tax exemption certificate.
Do you include pricing on your packing slip?
We promise to NEVER include pricing on any packing slip for any order you place with us. We also do not use branded packages or tape so that you can comfortably drop ship an item for resale. About half our customer base is distributors who drop-ship from us to their customer so we understand the need to keep things private.
Can I purchase items not listed on your site?
Yes. If you need an item that isn't on our website, please contact us. We can find any product that you need, most of the time at great prices but more importantly - we focus on finding it in stock somewhere. Just because you don’t see if on the website doesn’t mean we don’t have it in stock or know how to get it quickly. Please contact us via email or call for any part needed. Typically, we can get you an answer the same business day you ask for it.
What days are you closed?
We are open Monday - Friday 52 Weeks a year excluding national holidays. Orders placed on Friday will most likely not ship until Monday but occasionally exceptions can be made with prior communication.
Can I place an order outside of your office hours?
Yes. Orders can be placed online 24 hours a day.
Do you ship internationally?
We most often ship to Canada. Otherwise, we will try but typically cannot ship items internationally. We do work with Freight Forwarders so we suggest you purchase the item from us and ship to a reputable Freight Forwarder who can forward the item to your country/territory. Every situation can be unique and we are always adding new shipping options so please reach out to confirm current options
